Jericho Skincare Online Store

Frequently Asked Questions (FAQ)

What are the Benefits of using Jericho Dead Sea Products?

1,320 feet below sea level, in the lowest place on earth, you can find the liveliest site in the world – the Dead Sea. With an average of 330 sunny days and oxygen-rich atmosphere in a year, the Dead Sea is the precious jewel of healing and relaxation for people worldwide.

The Dead Sea contains a high concentration of minerals that have seeped from rocks and soil and have been carried by springs to the Dead Sea, which has no outlet. Minerals, such as magnesium, calcium, potassium and iron are known for their ability to calm aching muscles and joints, stimulate natural circulation, smooth and soften the skin and help relieve stress and tension.

The marvellous properties of the Dead Sea have been treasured since the days of King Solomon and Queen Cleopatra. Its minerals and mud have been extracted over the years to produce perfumes, medicine and cosmetics.

The Dead Sea’s black mud is a homogeneous mixture of Dead Sea minerals, important organic elements from the shoreline as well as sulphurous earth – all which have proven their therapeutic effects on both body and spirit.

What is Paloma?

Paloma Dead Sea Ltd. was the first company to develop and market cosmetic and therapeutic products based on Dead Sea salts, minerals, and black mud. Uncompromising quality, innovative spirit and hard work have positioned Paloma Dead Sea and its Jericho Cosmetics products as a leader in the Natural Health and Beauty Products industry. Today, Jericho Cosmetics are used by satisfied customers worldwide, including corporations such as Hilton International, Wella Cosmetics, and Walgreens.

Where are you located in Australia?

Paloma Dead Sea Ltd - Jericho Cosmetics is solely distributed within Australia by Starshine Marketing Pty Ltd.

Bringing the healing powers of the Dead Sea to you.
To find out your closest location, complete the online Contact Form and select the appropriate enquiry tab and we will contact you during regular business hours with details of the closest franchise. Alternatively, you can purchase products online with free shipping Australia wide.

I have eczema, how can Jericho Dead Sea products help me?

Eczema is an inflammatory condition said to be linked to the body’s immune system responding to irritation. Sulphur, magnesium and potassium contain properties which help combat symptoms of the condition and help relieve the skin irritation. Always follow the directions of your health care professional for medical conditions.

What products are going to be best for my skin?

Please visit a Jericho Cosmetic Outlet closest to you for a free skincare consultation or alternatively, you can shop online by reading the product description.

I’m pregnant can I use your products?

As some of our products do contain essential oils, we recommend that you check with your Healthcare Professional or Obstetrician prior to purchasing any Jericho products. The ingredients list can be found on the website for individual purchases.

Can I use the products on an infant or child?

As some of our products do contain essential oils, we recommend that you check with your Healthcare Professional or Obstetrician prior to purchasing any Jericho products. The ingredients list can be found on the website for individual purchases.

What are the ingredients in your products?

This differs per product, A full listing of the unique ingredients can be found on the website for each product under the ingredients tab.

How often should I use my products?

This depends on the product. Instructions for use are described on the outside packaging and online under the instructions tab per product.

You recommend doing a patch test? How do I do this?

The best place to perform the patch test is just behind the ear or just under the jaw line. Take a small amount of product and apply to the area (Size of an Australian five-cent coin) follow the directions and wait 24 hours to see if irritation occurs. If there is an immediate irritation please remove the product gently with tepid water.

Does Jericho test on animals?

Jericho and partners are opposed to animal testing. None of our products is tested on animals.

Can I recycle the packaging?

Yes, all of the Jericho products can be recycled and we encourage customers to utilise this and to respect the environment.

I have experienced a reaction to a product, what shall I do?

In the unlikely event that you have a reaction to one of the Jericho products, discontinue use immediately. Please complete the online Contact Form and select the appropriate tab and we will be in contact with you. Evidence of a reaction will be required when requesting an exchange or refund.

I think I have a faulty product, what should I do?

If you have received a product that has a manufacturing fault we are happy to replace the item and we apologise in advance for the inconvenience it may have caused.

Please complete the online Contact Form and select the appropriate reason and we will be in contact with you shortly.

How can I receive a refund for my products?

Jericho Cosmetics are happy to offer a refund or exchange as long as certain conditions are adhered to, please see Refund & Exchange Policy page for full details on our refund policy.